Thank you for shopping with us! Because our laser-engraved wooden products are handcrafted and made to order, please review our return and refund policy below:
Custom & Personalized Orders
Damaged, Defective, or Incorrect Items
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If your item arrives damaged during shipping or with a defect/manufacturing error, please contact us within 3 business days of delivery at saltedworldwide@gmail.com.
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Please include your order number along with clear photos showing the damage or issue.
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Upon verification, we will happily send a replacement at no additional cost.
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Absolutely NO refunds.
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All of our products are inspected prior to shipping.
Natural Wood Characteristics
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Wood is a natural material, so grain patterns, color variations, and knot placements vary from piece to piece. These unique characteristics are standard features of real wood craftwork and are not considered defects.
