Thank you for shopping with us! Please review our policy below:
Custom & Personalized Orders
- Final Sale: Due to the custom nature of personalized laser-engraved items, all custom and personalized orders are final sale and non-refundable unless they arrive damaged or defective.
- Proof Approval: Please double-check all spelling, dates, and design details before completing your order. We engrave exactly what is provided, so errors in buyer-submitted text cannot be refunded or replaced for free.
Damaged, Defective, or Incorrect Items
- If your item arrives damaged during shipping or with a defect/manufacturing error, please contact us within 7 days of delivery at saltedworldwide@gmail.com.
- Please include your order number along with clear photos showing the damage or issue.
- Upon verification, we will happily send a replacement at no additional cost or issue a full refund to your original payment method.
Standard (Non-Personalized) Items
- Unaltered, non-customized stock items may be returned within 14 days of delivery.
- Items must be in their original, unused condition. Buyers are responsible for return shipping costs unless the return is due to our error.
- Refunds for eligible returns will be processed to the original payment method once the item is received and inspected.
Natural Wood Characteristics
- Wood is a natural material, so grain patterns, color variations, and knot placements vary from piece to piece. These unique characteristics are standard features of real wood craftwork and are not considered defects.
